Cancellation & Refund Policy
Last Updated: August 12, 2026
⚡ Policy Overview (TL;DR)
- •Pending Review Tool: 100% refundable if requested before administrative approval.
- •Live / Approved Tool: Non-refundable once active, as digital directory placement and dofollow backlink indexing are delivered immediately.
- •Cancel Auto-Renew Anytime: Stop recurring monthly charges directly from your Vendor Dashboard. Paid access remains 100% active until the end of your billing cycle.
- •Billing Exceptions: Double billing, gateway errors, or unauthorized charges are 100% refundable within 7 days.
- •Refund Processing: Approved refunds are credited back to the original payment method within 5–7 business days via Razorpay.
1. Overview & Subscription Tiers
Parlexa offers paid vendor listing subscriptions (Growth and Scale tiers) designed to provide AI tools with directory visibility, dofollow backlinks, verified badges, and buyer leads.
For full details on feature inclusions and pricing for each tier, please visit our Listing Tier Overview.
2. Refund Eligibility Matrix
Because Parlexa delivers digital promotional services, refund eligibility is determined by the status of your tool listing:
A. Pending Review Status (100% Refundable)
If your tool is currently in the review queue and has not yet been approved, you may request a 100% full refund at any point. Upon receiving your request, we will cancel the submission and issue a complete refund.
B. Live / Approved Status (Non-Refundable)
Definition of Live/Approved Event: A tool listing is formally classified as “Live / Approved” at the moment it is published on the public Parlexa directory, or when an official approval confirmation notification is dispatched to the registered vendor.
Once a listing is Live / Approved, promotional benefits (directory indexing, public visibility, verified badges, and backlink benefits) are activated immediately. Therefore, standard subscription fees for live listings are non-refundable. However, vendors may turn off auto-renewal at any time.
3. Mandatory Billing Exceptions (7-Day Window)
Separate from the open-ended pending-review refund rule described in Section 2, Parlexa provides a strict 7-day exception window for specific billing errors regardless of listing status:
- Duplicate Billing: If your payment method was accidentally charged twice for the same subscription period due to a system glitch.
- Gateway Technical Failure: Payment was debited from your bank account or card but the transaction failed to complete.
- Unauthorized Transaction: Proven fraudulent or unauthorized use of your payment instrument.
To claim an exception refund, notify us at billing@parlexa.in within 7 calendar days of the transaction timestamp.
4. Cancellation vs. Refund (Cancel Auto-Renew)
Cancelling your subscription auto-renewal is distinct from requesting a monetary refund:
How to Cancel Auto-Renew: Log into your account and navigate to Vendor Dashboard > My Listings. Click the “Cancel Auto-Renew” button on your active tool card.
Access Period: When you cancel auto-renew, all future recurring debits are halted. Your verified listing, dofollow link, and promotional features will remain 100% active until the final day of your current paid billing cycle.
5. Refund Processing & Payment Gateway Timelines
All payments and refunds on Parlexa are processed via our payment partner, Razorpay:
- Destination: Refunds are automatically credited back to the exact payment method used during checkout (UPI ID, Netbanking account, Debit Card, or Credit Card).
- Timeframe: Once approved by Parlexa, the credited funds typically reflect in your bank account within 5 to 7 business days.
- Confirmation: You will receive a refund reference ID via email as soon as the credit is initiated.
6. How to Request a Refund or Contact Us
If you are eligible for a refund under Section 2 or Section 3, please send your request through either of the following channels: